Getting used to new glasses can take a while – especially with progressive glasses, your eyes need time to get used to the new image. We recommend wearing the glasses regularly for at least two weeks before you do anything else.
1. First, try adjusting the position of the frames
If the glasses still don't seem to work after this period, the most common reason is that the lenses don't sit at the right height or at the right angle in front of your eyes. You can often fix this yourself:
- Distance vision is blurry → lower the frames (move the nose pads further apart or adjust the tilt angle).
- Near vision is blurry or the reading area is hard to find → raise the frames (move the nose pads closer together or adjust the tilt angle).
- Dizziness → check that the lenses are at the same level and tilted by the same amount.
Instructions: How do I adjust the tilt angle of my glasses? and instructions and a video for adjusting the temples and nose pads.
Wear the adjusted glasses for 1–2 days. We take responsibility for the adjustments – if the frames break, we'll make you new ones free of charge.
2. If adjusting doesn't help: re-centring the lenses
We'll make you new glasses with re-centred lenses free of charge, based on a selfie taken from straight in front. Send the following to info@banaanieyewear.fi:
- Your order number
- A short description of the problem (for example: the reading area feels narrow, distance vision is blurry, the image is tilted) and which adjustments you tried
- A selfie taken from straight in front, with the glasses on
- If you measured your PD yourself, check it once more before you send the message (how to measure your PD)
3. 100-day satisfaction guarantee
Progressive glasses also come with a 100-day satisfaction guarantee – if you can't get used to them, we'll swap them for two pairs of single-vision glasses or make you new progressive lenses.